Worries and Concerns

Pupil and Student-facing complaints and concerns procedure

At St Dominic’s we have an open door policy and hope that you will come and talk to us if you have any concerns or want to make a complaint. It would be very helpful if you could make an appointment so you can see the person you want (an adult can help you do this).

What are the types of things I might want to talk to an adult about?

  • You might feel you have been treated unfairly by an adult or another pupil or student
  • You might feel like you are being bullied
  • You might be feeling unsafe at school or at home

There are other things you might want to talk about as well. An adult will always make time to listen.

What do I do if I have a worry or concern about school or home or I want to make a complaint?

You can speak to any of the people below:

  • Your Tutor or Therapist
  • Carolyn Nesbit, School Nurse
  • Any member of staff you feel comfortable with
  • Mr Morton, the Behaviour & Inclusion Coordinator
  • Dr Glaysher, the Designated Safeguarding Lead
  • Mrs Perry, the Principal
  • Your family

What will happen next if I have a concern or complaint?

  • You will be listened to
  • We might pass the concern or complaint to another member of staff if we think they can help.
  • The person you have concerns about may be asked what happened

If you wish, we will arrange for you to meet with the member of staff or pupil/student you have made the complaint about to see if we can sort it out. The person you spoke to first will also be with you at this meeting.

You will not get into trouble, but no ‘secrets’ can be kept and we may need to tell someone else if we think you or someone else is at risk.

What will happen if I feel things have not been sorted out?

  • You will be provided with information about your concern and what we are doing about it but if you are not happy with the outcome, you can contact the school’s governors who will investigate further.
  • If you wish to continue with your concern you can speak to Mrs Perry, our Principal.
  • If you wish, another adult can be invited to this meeting.
  • After this meeting Mrs Perry will see if there is anything else we need to do.

What will happen next if I have said I don’t feel safe at home or school?

  • What you have said will be shared with a member of staff on the safeguarding team
  • They will come and talk to you
  • They will tell you what we are going to do to keep you safe

Who else can I speak to about my concern?

If you still feel that things have not been sorted out, or if you want to talk to someone from outside the school, you can contact one of the people below. They will listen to you and then let you know as soon as possible whether there is something else that needs to be done.

  • Chair of Governors – contact via the School Office
  • The Children’s Rights Director – 0800 5280731
  • National Youth Advocacy Service – 0300 330 3131

Who else can I speak to if I don’t feel safe?

  • Childline – 0800 1111

  • NSPCC – 0808 800500

  • Young people and adults can contact the NSPCC helpline ‘Report Abuse in Education’ on 0800 136 663 or email help@nspcc.org.uk



The residential special school provides highly effective services that consistently exceed the standards of good. The actions of the school contribute to significantly improved outcomes and positive experiences for children and young people. Ofsted – March 2019



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